NOT A GOOD PLACE TO RENT!!!!!!!!!!
August 1, 2019
I DO NOT recommend anybody getting a storage unit at this place at ALL!!!!! I had my unit broken in and had everything stolen from my unit. The reason why I decided to go with this storage place was because on their web site it says that the Units are protected with advanced security features. Well I tell you this they sure fell short on this protection. And I will tell you why, when my things where stolen the “Advanced Security “ that they were supposed to be providing had been down for about 2 weeks prior to the day my unit was broken in to. I spoke to the manager George Sanchez Jr. which by the way that’s another thing that the storage provides is that the manager lives onsite “for added security and customer service” and I quote that is how is listed on there website, and again that also failed because that did not even help not to break in my unit. And he also has a “Emergency number” posted on his door which by the way it doesn’t work I called it sever times until I got a hold of George the manager by calling and calling the main number and I addressed to him that the emergency number was not going through and he told me oh yea it doesn’t work and by him knowing that he still has not changed the number. “Fence or gated area with recorded video surveillance” this is another thing that is listed on their website and it says again recorded video surveillance and still did not do anything about it to have those cameras fixed. If they know that is one of the major thing that customers have their thing in that storage because of security oh and by the way they have this words on their web site” You can rest assured that your belongings will be safe and secure with us.” Well that did not happened right? This is exactly what they have on their website and this are their own word “
Our Security Features at I-30 Self Storage, we take the security of your valuables seriously. It’s our top priority. To keep your things safe, our facility features perimeter fencing, gated entry, and surveillance cameras. We also have a resident manager, so there’s always someone on site to keep a watchful eye. You can rest assured that your belongings will be safe and secure with us.
I am very disappointed with them because they would not even help me nor have try to contact the detective that has this report. They would not even give me the people who had been in and out of the building because well they say that they record everybody that comes. I asked for the owner of the facility of someone beside the manager and he gave me the name of Daniels Jones by him (manager George Sanchez) he is the Owner of his facility but he could not give me the number to reach him or anything else, so you tell me how in the hell was I supposed to get in contact with him if I don’t have a way on doing so. So if you choose to rent a storage unit it’s under your responsibility because they don’t provide you with noting that is said on their website.